In connection with the visited website yoursoultime.si (hereinafter: the online store) and the purchase of products, the following applies:

The online store provider or seller:

YST Group d.o.o.

Litostrojska Cesta 40

1000 Ljubljana

Registration number: 8995923000

VAT number: SI86544861

Bank account: SI56 1010 0005 9569 344 (held at Banka Intesa Sanpaolo d.d.)

Email: hello@yoursoultime.si

Introductory definitions:

General Terms and Conditions of the online store yoursoultime.si (hereinafter: the General Terms): these General Terms govern the conclusion of distance contracts with consumers via the internet, which, in accordance with the Consumer Protection Act, the Electronic Commerce Act, and the Electronic Communications Act, constitutes an information society service and requires that we provide the information set out herein,

visitor to the online store (hereinafter: visitor): a person who has visited or is navigating the online store and its sub-pages,

registered user: a visitor who, by entering the required details and clicking the "Register" button, has given their consent to the provisions of these General Terms and, in accordance with the "User Account Registration" section, has registered their user account,

user: a visitor or registered user of the online store,

buyer: a user who successfully completes a purchase on the online store,

purchase: the conclusion of a distance contract for the purchase of selected products through the submission of an online order, at the published price and in accordance with the terms and provisions of the General Terms in force at the time the order is placed.

Validity of these General Terms:

These General Terms govern the operation of the online store, the rights and obligations of the user or buyer in relation to the company, and regulate the business relationship between the company and the buyer. We kindly ask buyers to read the provisions contained herein carefully before making any purchase on the online store.

The buyer is at all times bound only by the most recent version of these General Terms in force at the time of purchase. Purchases already made will always be assessed in accordance with the General Terms that were in force at the time of purchase.

With every purchase, we therefore ask the buyer to expressly confirm their familiarity with the provisions of the applicable General Terms (by ticking the checkbox "I agree to the General Terms and Conditions" at the final step of the purchase).

Any buyer may at any time request that the company provide them with the General Terms that were in force at the time of their purchase. The company will provide these free of charge on a durable medium, and the relevant General Terms constitute the contract between the buyer and the company.

In the above-mentioned case, you may contact us at any time at:

– hello@yoursoultime.si
– or by calling us on +38631697994

The General Terms are also available for inspection in physical form at the company's published collection point, at the address Litostrojska Cesta 40, 1000 Ljubljana.

These General Terms do not govern the protection of personal data or the use of cookies in connection with the online store, nor do they provide information pursuant to Article 13 of the General Data Protection Regulation (GDPR); this area is instead covered in the general personal data protection information published at: yoursoultime.si/varstvo-podatkov

Amendments to these General Terms:

The company reserves the right to amend these General Terms upon the introduction of additional services and technologies, the occurrence of new circumstances, and in any other cases that may give rise to such amendments.

Should these General Terms be amended, we will do everything in our power to notify users through the usual electronic communication channels, or by means of a notice published on our online store.
Only the General Terms currently in force will at all times be published on the online store.

Mandatory information the company always provides to buyers prior to purchase:

• details of the company's identity: the company's name and registered address, as well as its registration number and VAT number (VAT ID), are set out at the beginning of these General Terms,
• contact details enabling users to communicate quickly and effectively with the company: these are found in the relevant sections (email address and telephone number), or at the beginning of these General Terms,
• information on the essential characteristics of the products or services available in the online store, including any after-sales services: these are always displayed in written and graphic form alongside the description of each relevant product that the user views while navigating the online store,
• information on the availability of products or services from the online store's offering: these are always displayed in written form alongside the description of each relevant product that the user views while navigating the online store,
• final prices of goods, inclusive of taxes or other charges: these are stated alongside the individual description of the relevant product and on the "Checkout" page, which the user accesses by clicking the "Proceed to checkout" button; the period of validity of this information is more precisely defined in the "Product prices and delivery costs" section of these General Terms,
• the method, location, conditions, and costs of product delivery or service fulfilment, as well as the delivery timeframe:
• the method and location of delivery: these are available for selection on the "Checkout" pages, which the user accesses by clicking the "Proceed to checkout" button; any restrictions or special conditions regarding the method and delivery are always set out in the "Delivery" section of these General Terms,
• delivery conditions and costs: these are displayed on the "Checkout" page, which the user accesses by clicking the "Proceed to checkout" button after selecting a product for purchase (adding a product to the "Cart"); delivery conditions and costs depend on various factors described under the "Product prices and delivery costs" section of these General Terms.
• delivery timeframe: the estimated delivery timeframe is stated alongside each relevant product,
• available payment methods: these are displayed and available for selection on the "Payment and delivery" and "Confirmation" pages, which the user accesses by clicking the "Complete purchase" button; any restrictions or special conditions regarding payment methods and options are always set out in the "Payment method" section of these General Terms,
• payment terms: these are displayed and available for selection on the "Checkout" page, which the user accesses by clicking the "Proceed to checkout" button; any restrictions or special conditions regarding payment methods and options are always set out in the "Payment method" section of these General Terms,
• the time-limited validity of the offer: this is more precisely defined in the "Product prices and delivery costs" section of these General Terms,
• the period within which it is possible to withdraw from the contract and the conditions for withdrawal: together with a description of the right of withdrawal and the cases in which the buyer as a consumer does not have the right of withdrawal, this is set out in the "Order (contract) withdrawal" section of these General Terms.

The company also commits to always providing the buyer with the following before purchase:

• information on what constitutes a material defect, how it may be claimed, and what legal options the buyer has in connection with it: this is set out in the "Material defects on the product" and "Claiming material defects and complaints" sections of these General Terms.
• an explanation of the complaints procedure, including all details of the contact person or customer service department: this is set out in the "Material defects on the product" section of these General Terms,
• an explanation that the support provided by the company to buyers in connection with their complaints and product claims relates solely to purchases that were successfully completed on this website: this is set out in the "Claiming material defects and complaints" section of these General Terms,
• an explanation that the buyer has the option of out-of-court dispute resolution: this is set out in the "Out-of-court resolution of consumer disputes" section of these General Terms.

Responsibility for the operation of the online store:

The company strives to ensure uninterrupted, smooth, and secure access to and use of the online store for all users through standard communication channels; however, this may be hindered by numerous factors beyond the company's control. The company therefore accepts no liability to users of the online store in connection with any interruption to the operation of the website or any potential inability to access the content and products offered on the online store, which the user accepts by using this online store.

The company provides access to the online store via communication channels free of charge; however, use of and access to the online store may be associated with costs outside the company's control (e.g. electricity, internet connection fees, mobile data charges payable to a network operator, etc.).

User account registration and the responsibilities of the registered user:

It is possible to make a purchase on the online store as an unregistered visitor, i.e. simply by entering the details strictly necessary for the fulfilment of the order.

A visitor may also register a new user account by entering their access password and email address on the relevant sub-page and clicking the "Sign in" button to give their consent to the provisions of these General Terms. By doing so, the visitor becomes a registered user of the online store.
Should a registered user wish to amend their details at a later date, they may contact the company in this regard via the email address hello@yoursoultime.si.

A change of email address will be carried out on the same day or, at the latest, the following working day, and the user will be notified by email.

The registered user guarantees to the company that all details provided in connection with the registration of their user account are accurate, truthful, and correct, and that they will not use the online store in contravention of these General Terms.

If a visitor provides inaccurate, untruthful, or incorrect details when registering a user account, or if the company has reasonable grounds to believe that the details are inaccurate, untruthful, or incorrect, the company has the right to deactivate all registered user accounts belonging to that visitor.

Each registered user is solely responsible for all activities on and in connection with their user account and is obliged to protect their username and password against unauthorised use. In the event of unauthorised use of the user account and/or password, or if the registered user suspects that someone has used their user account to commit a criminal offence or otherwise caused damage, the registered user is obliged to notify the company immediately via the email address hello@yoursoultime.si or by calling +386 31 697 994.

Use of the online store by minors and persons with limited or removed legal capacity:

The company does not accept orders from persons under the age of 18 or from persons with limited or removed legal capacity, unless it has obtained the explicit consent of their legal representatives in this regard.

The user account registration process was designed with the principle of data minimisation in mind, which means the company does not collect the dates of birth of registered users. The company therefore has no means by which it could economically and effectively verify whether the creation of a user account, the offering of goods, the completion of a purchase, and the processing of submitted personal data involve the personal data of a minor.

The company also does not knowingly offer products from the online store's offering to minors or to persons with limited or removed legal capacity, does not knowingly process any personal data associated with them, and does not provide unrestricted access to products that could be harmful to children.

Should the company itself subsequently discover that it is processing the personal data of a minor or a person with limited or removed legal capacity without the consent of a parent or guardian, it will take all necessary steps to ensure that all personal data of children that has been submitted is deleted.

If parents or guardians of a minor or a person with limited or removed legal capacity discover that their child or ward is using the online store, or that, in addition to their email address, they have voluntarily submitted further personal data to the company, they may notify the company and request the deletion of personal data at hello@yoursoultime.si, or by calling +386 31 697 994.

All communications intended for persons whom the company has identified as being under the age of 18, or as having limited or removed legal capacity, will be appropriate to their age and will not exploit their credulity, lack of experience, or sense of loyalty.

The purchase process on the online store:

The user completes a purchase on the online store by carrying out the steps described below using a communication device:

• navigating to the online store,
• searching for and viewing individual products available in the online store,
• viewing a product and selecting the desired quantity for purchase by entering a number in the relevant input fields or by clicking the relevant buttons ("+" or "–"),
• adding the selected quantity of the specified product to the shopping cart by clicking the "Add to cart" button,
• reviewing the selected product and quantity in the cart pop-up by clicking the "View cart" button, then clicking the "Proceed to checkout" button to move to the next step leading to a successfully completed purchase,
• the user enters the required details for the fulfilment of the order and the delivery of the product in the appropriate fields,
• the user selects their preferred payment method and delivery option,
• the user reviews all entries made to date (the specification and/or quantity of the selected product, purchase and delivery details, selected payment method and delivery option), amends them if necessary, and once more checks the total price of all selected products, inclusive of taxes or other charges and the delivery cost, enters any applicable vouchers or discount codes, adds any additional notes regarding the purchase or delivery, submits the relevant consents, and acknowledges that by clicking the "I have read and agree to the website's terms and conditions*" button, they agree to all provisions of these General Terms; if they agree with all of the above and wish to complete the purchase, they click the "Complete purchase" button.

 

By clicking the "Complete purchase" button, the contract between the buyer and the company regarding the purchase of the selected product or products is concluded.

Acceptance of the order and order confirmation by the company, and the buyer's time-limited opportunity to make corrections and withdraw from the order without consequences:

After placing the order, the buyer receives a notification at the email address provided confirming that the order has been successfully received.

The above notification contains a summary of the entire order together with the order number, order status, a table of products and itemised prices for each line item, along with a full breakdown of the price and all costs, taxes, and charges.

The notification also includes information on the right of withdrawal from the contract, as defined in the "Order (contract) withdrawal" section of these General Terms.

Upon confirming the order, the company may also notify the buyer by email of the estimated delivery timeframe, should this differ from the one published on the online store at the time of the buyer's purchase, in which case the buyer may withdraw from the order (contract) without any consequences.

For up to two (2) hours after receiving the notification that the order has been successfully received, the buyer has the option of withdrawing from the order (contract) without any consequences by sending a message to the email address hello@yoursoultime.si or by calling +38640697994. In the same manner and within the same timeframe, the buyer may also amend or correct a successfully placed order.

Dispatch of the product to the delivery service (shipment of goods) and the buyer's withdrawal from the order (contract), which may result in the return of goods and reimbursement of delivery costs to the company:

After the expiry of two (2) hours from receipt of the notification of a successfully received order, and provided the company has received the buyer's payment for the ordered product (except in the case of payment on delivery), the company will pass the ordered product to the dispatch service.

The buyer nevertheless retains the option of notifying the company of their withdrawal from the order (contract) by sending a message to the email address hello@yoursoultime.si or by calling +386 31 697 994 within the company's working hours, in which case the buyer may be liable for the return of the delivered product and the reimbursement of delivery costs for the received product to the company, as defined in the "Order (contract) withdrawal" section of these General Terms.

Technical means enabling the identification and correction of errors prior to order submission:

Prior to submitting the order, the user is able, through the graphical user interface, to do the following immediately, easily, and without difficulty:

• view and review which products they have selected and added to the shopping cart;
• view and review the price of each individual product and the total price of the entire selected quantity of each product;
• change the selected quantity of each individual product and calculate the new price for the amended quantity;
• remove selected products they do not wish to purchase from the shopping cart; and
• Prior to confirming the order, the user is able, through the graphical user interface, to do the following immediately, easily, and without difficulty;
• change the selected delivery method;
• change the selected payment method; and
• review and confirm individual changes to the order.
• at each step, the buyer has the option of going back one step.

Provision of invoice and the buyer's request for the contract on a durable medium:

Upon delivery of the ordered products, the company sends the buyer a printed invoice included with the order. In the case of in-person collection at the collection point, the buyer receives a printed invoice for the purchased items upon collection. In certain cases where an invoice has not been printed, we send the invoice subsequently to the buyer's email address.

The invoice contains a full breakdown of the price and all costs associated with the purchase.
The buyer is obliged to verify the accuracy of their details before placing the order. Objections regarding the accuracy of issued invoices raised after this point will not be considered.
 
The buyer may, at any time after completing a purchase, request in writing — by sending a message to the email address hello@yoursoultime.si or by calling +386 31 697 994 within the company's working hours — that the company provide them, free of charge, with the General Terms that were in force at the time of their product purchase, on a durable medium. The relevant General Terms constitute the contract between the buyer and the company.

Payment methods:

Purchases on the online store may be made in the following ways:

Payment by pro forma invoice (e.g. payment slip, transfer via SWIFT number, etc.).

The pro forma invoice must be settled within 3 days, otherwise the company has the right to withdraw from the contract. Payment is considered to have been made on the day the buyer issued the payment instruction to their bank or other payment organisation. The ordered product is dispatched as soon as the relevant funds are received in our bank account:

YST Group d.o.o., Litostrojska Cesta 40, 1000 Ljubljana.

IBAN SI56 1010 0005 9569 344 held at Banka Koper d.d.

Ordered products may also be paid for using Stripe (Maestro, Mastercard, Visa credit cards) or PayPal.

Upon receipt of an order placed via the above payment methods, the company will pass the order to the delivery service in the shortest possible time.

Products may also be paid for on delivery; however, the company reserves the right to require, in the event of a first unsuccessfully collected order, that payment for a subsequent order be made by pro forma invoice or by card.

Delivery:

The company works with delivery services selected at its own discretion.

The buyer will be informed of the estimated delivery timeframe and other details by the delivery service one day before delivery or on the morning of the delivery day.
 
Dispatch takes place every working day for orders placed by 12:00 noon.
 
The estimated delivery timeframe is for informational purposes only; once the company has handed the product to the delivery service, the delivery timeframe is outside its control. The company therefore accepts no liability to the buyer for any loss that the buyer may incur as a result of the delivery service exceeding the estimated delivery timeframe, or due to the occurrence of another circumstance that is equally outside the company's control (e.g. natural disasters, flooding, etc.).

The company is likewise not liable in connection with damage to products that occurs or arises as a result of delivery. All claims of this nature must be addressed by the buyer directly to the relevant delivery service.

Product prices and delivery costs:

All stated product prices are valid at the time the order is placed and remain in effect until a new price list is adopted. The product offering remains valid while the products in the sales range are in stock or available.

All prices in the online store are quoted in euros and include VAT.

All prices in the online store are product prices and do not include delivery costs; delivery costs are displayed and taken into account once the user selects a delivery method or in-store collection, and are added to the final order total at the last screen where the user confirms the order, as described in more detail in the "Purchase process on the online store" section. All prices apply solely to electronic product orders placed through the online store.

Regardless of package size, the delivery cost for shipments within Slovenia is €4.90 for purchases under €60.

Discounts, promotional codes, discount codes, and vouchers:

Promotional codes, discount codes, and vouchers may be used by entering the code in the appropriate field at the relevant step of the purchase process, as described in more detail in the "Purchase process on the online store" section.

Discounts and other benefits that affect the price of a product, as well as discounts on products that are specifically marked as described in the "Special product labels" section, are not cumulative with one another.

Promotional codes, discount codes, and vouchers may be combined with individual product discounts.

Promotional codes, discount codes, and vouchers cannot be exchanged for cash or any other form of benefit with the company.

Special product labels:

• the label "New" indicates a product that was not previously available for purchase before being added to the online store's offering. This label will remain on the product for a minimum of 14 days and a maximum of 2 months.
• the label "Discount" or "Sale" is applied to a product whose price has been reduced significantly compared to the price it had before receiving this label. The percentage reduction is stated alongside the product.
• the label "Currently out of stock" or "Currently unavailable" may be applied to a product that the online store does not currently have in stock and will be unable to obtain from the supplier within the timeframe normally expected for delivery of the relevant item.

Order (contract) withdrawal:

Any buyer (this applies exclusively to natural persons) who acquires a product for purposes outside their commercial activity has the right, within 14 days of receiving the products, to notify the company of their withdrawal from the order (contract) without being required to state a reason for their decision.

The aforementioned 14-day period begins on the day the buyer acquires the right of possession over the goods.

The buyer may notify the company of their withdrawal from the order (contract) by sending a message to the company's email address: hello@yoursoultime.si.

The return of received products to the company within the withdrawal period shall also be deemed notification of withdrawal from the contract (a separate notice or form is not required in this case).

Return of products in the event of order (contract) withdrawal:

In the event of order (contract) withdrawal, the buyer must always return the received product. The only cost borne by the buyer in connection with withdrawal from the contract is the cost of returning the products, which, where items are sent by post, is charged in accordance with the price list of the chosen delivery service. The product must be returned to the company no later than 14 days from the date of the notice of order (contract) withdrawal.

The buyer does this by sending the product by post to the company's address:

YST Group d.o.o.,

Litostrojska Cesta 40,

1000 Ljubljana

The buyer must return the product to the company in undamaged condition and in unchanged quantity, unless the product has been destroyed, damaged, lost, or its quantity has decreased through no fault of the buyer.

The buyer may not use the products freely until the withdrawal from the contract. The buyer may inspect and test the products to the extent strictly necessary to establish the actual condition of the product. The buyer is liable for any diminution in the value of the goods where such diminution results from handling that is not strictly necessary for establishing the nature, characteristics, and functioning of the product.

The buyer does not have the right of withdrawal from a contract whose subject matter is a product that has been manufactured to the buyer's precise specifications, that has been tailored to their personal needs, that is by its nature unsuitable for return, that is perishable, or whose use-by date has already passed.

Withdrawal from the contract is not possible for:

• products or services whose price is dependent on fluctuations in financial markets over which the company has no control and which may occur within the withdrawal period;
• a service that has been fully performed by the company and whose performance began with the buyer's explicit prior consent and acknowledgement that they would forfeit the right of withdrawal once the company has fully performed the service;
• a product that, by its nature, is inseparably mixed with other items;

Refund of payments to the buyer in the event of order (contract) withdrawal:

Refunds of payments made will be processed as soon as possible, and no later than 14 days from receipt of the notice of order (contract) withdrawal or from receipt of the returned product. The company will refund payments received to the buyer using the same payment method as was used for the purchase on the online store, except in the case of payment by redemption amount; in this case, the refund will be made to the buyer's bank account.

In the event of order (contract) withdrawal where a voucher, discount code, or promotional code was used, these funds are treated as a discount applied to the ordered product and will not be refunded to the buyer. Only the amount actually paid will be refunded to the buyer. A Gift Card used for payment upon withdrawal from the contract is treated as a payment instrument and returned to the user as a Gift Card, and the amount paid is refunded.
 
If the buyer decides to withdraw from the order (contract) for products that form a set, they may request either an exchange for an identical set or a refund of the purchase price for the entire set. The buyer may exchange an individual product from the set in the event of a material defect or damage to the product, but may not request a refund of the purchase price for it. In the case of a warranty claim for a product within the set, the manufacturer's warranty period applies.

In exceptional cases, the company may also offer the buyer a buyback of the product at an appropriate compensation amount, which the company determines by way of a written record upon return. A buyback at a reduced value is applied upon the buyer's confirmation by email. The buyer may use the aforementioned buyback credit exclusively when ordering another product of equal or greater value (store credit) from the company's offering.

The right to a refund of the purchase price in the event of a warranty or material defect claim is governed in more detail by the provisions of the applicable Consumer Protection Act.

Material defects on the product:

A product has a material defect if it lacks:

• the properties necessary for its normal use;
• the properties necessary for a specific use for which the buyer is purchasing it, which was or should have been known to the seller;
• the properties and qualities that were expressly or tacitly agreed or prescribed;
• where the seller delivered to the buyer a product that does not correspond to the sample or model.

A material defect in an ordered product may be claimed by the buyer in connection with the purchase of any product from our online store if it does not function, if it lacks the properties it should have, or if it is in any other way inconsistent with the description published on our online store in connection with it.

When claiming a material defect on a product, the buyer may themselves choose between four rights provided by the Consumer Protection Act, and may request:

• rectification of the defect,
• replacement of the product with a new, defect-free product,
• a partial refund proportionate to the defect,
• a full refund of the amount paid.

Claiming material defects and complaints:

The buyer may submit a material defect claim in connection with a product to the company by sending a message to the company's email address: hello@yoursoultime.si, in which they state which products they purchased from the company and when, and what material defect they have identified; it is also recommended that the message include the invoice issued by the company in connection with the purchase of the relevant product, or other evidence confirming that the product was purchased from the company. It is also recommended that the message include photographic material, video footage, or other material that explains the alleged material defect.

Once the company receives the buyer's message regarding a material defect claim (complaint) and, if it agrees that the material defect exists, the company will fulfil the buyer's chosen remedy (rectification of the defect, product replacement, partial refund, or full refund of the amount paid) no later than eight days after receipt of the material defect claim (complaint); in any cases where the buyer's claimed remedy would require a longer period to execute (e.g. a repair that takes more time), the company will notify the buyer of this within the eight-day period described and will coordinate with them regarding the further course of action.
 
Even if the company does not agree that the alleged material defect exists, it will nonetheless respond to the buyer within eight days.

If the buyer does not receive a response from the company within the stated period, they may file a report with the Market Inspectorate of the Republic of Slovenia, Dunajska cesta 160 1000 Ljubljana, T: 01 280 87 00, email: gp.tirs@gov.si.

The company also has a system in place for handling other complaints in connection with products or purchases made at the online store. Users or buyers may address any complaint to the company via the email address hello@yoursoultime.si, or by calling +386 31 697 994.

The company will, within five working days, confirm receipt of the complaint and, within a further eight days, notify the user or buyer of the progress of the complaints procedure. The company will endeavour to its utmost ability to resolve any disputes amicably. Should an amicable resolution not be reached, the exclusively territorially and substantively competent court in Ljubljana shall have jurisdiction over all disputes between the company and the user or buyer.

These General Terms and all disputes between the company and the user or buyer are governed by and construed in accordance with Slovenian substantive and procedural law.

For all matters and for rights and obligations not governed by these General Terms, the applicable provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply as appropriate.

Out-of-court resolution of consumer disputes:

In accordance with applicable regulations, the company does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a buyer might initiate under the Act on Out-of-Court Settlement of Consumer Disputes.

The company, which as a provider of goods and services operates an online store in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Dispute Resolution (ODR) platform. The platform is available to consumers here.

Use your head — always ask for a receipt:

The company is required to issue an invoice for the supply of goods or services and to hand it to the buyer.

 

Entry into force of these General Terms:

These General Terms enter into force on 21 January 2022.